Between ReCrate, LLC ("ReCrate," "we," "us") and the customer named on the order confirmation ("Renter," "you"). By signing electronically or by accepting delivery of ReCrate totes and/or dollies ("Equipment"), the Renter agrees to the terms below.
1. Rental Period & Fees
- Term. The rental period begins on the delivery date and ends on the scheduled pickup date shown on your order confirmation.
- Payment. Full payment, including Kentucky's 6% state sales tax, is collected securely online when you book. Nothing additional is due on delivery day.
2. Renter Responsibilities
- Proper use. Do not overload totes beyond a comfortable two-person carry. Do not stack loaded totes more than 4 high. Dollies are for stacking and rolling totes only (not an appliance dolly) — load no more than 4 totes on a dolly at one time.
- No permanent marking. Do not write on, tape, or apply permanent labels/markers directly to Equipment. Use the provided or your own removable labels.
- Weather protection. Keep Equipment out of standing water and, where possible, indoors or under cover between delivery and pickup.
- Ownership. Equipment remains the property of ReCrate, LLC at all times. This Agreement is a rental, not a sale.
3. Assumption of Risk
The Renter acknowledges that using rented Equipment to pack, move, lift, and store household or business items carries inherent risks, including but not limited to strain, falling items, or property damage. The Renter voluntarily assumes full responsibility for these risks from the time of delivery until Equipment is returned to and accepted by ReCrate.
4. Damage, Loss & Cleaning Charges
The Renter is responsible for all Equipment from delivery until pickup. The following charges apply and will be billed to the payment method on file:
| Item | Condition | Charge |
|---|---|---|
| Tote | Lost or damaged beyond repair | $30.00 each* |
| Dolly | Lost or damaged beyond repair | $50.00 each* |
| Tote or Dolly | Returned excessively soiled, stained, or odorous | $20.00 each |
| Tote or Dolly | Permanent marker, tape residue, or label damage | $15.00 each |
*Replacement costs are estimated and subject to update to match ReCrate's actual per-unit cost.
The Renter must inspect all Equipment at delivery and report any pre-existing damage within 24 hours by phone or email. Equipment not reported as damaged within this window is presumed to have been delivered in good condition.
5. Late Returns
If Equipment is not made available for pickup on the scheduled date, the Renter will be charged for each additional day at 1/7th of their weekly package rate (rounded up to the nearest dollar) until Equipment is returned.
6. Cancellations & Rescheduling
Cancellations or reschedule requests made at least 24 hours before the scheduled delivery are free of charge. Requests made within 24 hours of delivery, or missed appointments where ReCrate arrives and cannot access the property, are subject to a $25.00 rescheduling fee.
7. Indemnification
The Renter agrees to indemnify and hold harmless ReCrate, LLC, its owners, and employees from any claims, damages, or expenses arising from the Renter's use of the Equipment, except to the extent caused by ReCrate's own negligence.
8. Governing Law
This Agreement is governed by the laws of the Commonwealth of Kentucky. Any disputes will be resolved in Jefferson County, Kentucky.
9. Electronic Signature
ReCrate uses a secure electronic signature service to sign this Agreement in advance of delivery. By signing electronically, the Renter agrees that their electronic signature is legally binding, is the equivalent of a handwritten signature, and satisfies the federal ESIGN Act and Kentucky's adoption of the Uniform Electronic Transactions Act (UETA). A booking will not be scheduled for delivery until this Agreement is signed. A signed copy will be emailed to the address provided at booking.
Questions about this agreement before you book? Call 502-494-3784 or email hello@ReCrateLouisville.com — we're glad to walk through anything here.